Returning is no problem!
You have the right to return most products you have ordered from the Kitsch Kitchen webshop within 14 days of receipt.
Returned items must be resalable (i.e. no material or visible usage and in original packaging), except if there is a product defect, in-transit product damage, or a valid product performance issue.
Oilcloth cut to measure and sale items can NOT be returned.
Our bamboo doorcurtains can only be returned if they have NOT been taken out of their box.
How to proceed
If you’d like to make a return, please send an email to our customer service mentioning the item, order number and your payment details (IBANnumber).
You can return the item after you have received notice from our customer service.
When we have received and handled the return, we will inform you by email. The purchase amount will be refunded within 10 days.
The shipping costs are for your account, unless it concerns damaged items. Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting. The goods are your responsibility until they reach us, so make sure they’re packed properly and can’t get damaged on the way!
The warranty period for all Kitsch Kitchen products is 6 months.
Please check all products upon receipt.
p/a Mondial Logistics
1505 HH Zaandam